Payment in advance:
Please transfer the amount to our account. Once your payment is credited to our account, we will ship your order according to the delivery time information for the respective products. Please note that transfers will need 1-3 business days.
Our bank details:
Please transfer the invoice amount after you have received the order confirmation via email.
In order to process your payment as soon as possible, please always specify your order number on the bank transfer. You can find your order number on the order confirmation.
Payment by credit card
You can pay with your credit card safe and easy (secured through 128-Bit-SSL-Encryption) at our service provider Paypal.
2. Delivery costs
All prices include 19% VAT. We ship with Deutsche Post DHL as registered letter.
Value: 0 - 99 €
Shipping Option: DHL, € 5.50, Delivery time: 1-3 days
Value: 100 - 499 €
Shipping Option: DHL, 0.00 €, delivery time: 1-3 business days
Value: > 500 €
Shipping Option: DHL Express Value Pack, 0.00 €, delivery time: 1 business day
Value: 0 - 499 €
Shipping Options: DHL: 11.00 €, delivery time: 5-7 business days
Value: > 500 €,
Shipping Options: DHL: 0,00 €, delivery time: 5-7 business days
2.3 World **
Value: 0 - 750 €
Shipping Options: DHL: 29,00 €, delivery time: 7-15 business days
Value: > 750 €,
Shipping Options: DHL: 0,00 €, delivery time: 7-15 business days
* The European country group:
Albania, Andorra, Armenia, Azerbaijan, Azores, Belarus, Belgium, Bosnia, Bulgaria, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Greece, Greenland, Great Britain, Guadeloupe, Herzegovina, Iceland, Ireland, Italy, Canary Islands, Kazakhstan, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Reunion, Romania, Russian Federation, San Marino, Sweden, Switzerland, Serbia , Slovakia, Slovenia, Spain, Saint Pierre and Miquelon, Czech Republic, Turkey, Ukraine, Hungary, Vatican City, Cyprus
** The World country group:
The World country group comprises all non-European countries and territories, which are not assigned to the European country group.
We usually are able to process your order within 2 – 4 working days. Possible exceptions are specified on the product detail page. Should the ordered goods not be available, we reserve the right not to deliver them. In this case we shall inform the customer without delay and return any payments made, also without delay.
We will always try to process your orders as quickly as possible and choose a speedy shipping method. However, we cannot be held responsible for delays caused by the shipping.
If you have questions about your delivery or special deliveries, please contact us:
Phone (Tuesday to Saturday from 1 – 6 pm): +49 (0) 40 - 4016 3113
We always recommend to order as soon as possible, or in case of urgent matters to contact us. We will always try to fulfil your wishes to the maximum extent possible.
Please make sure your address is correct and that under this address there is somebody to take on your delivery during daytime. This is especially important for express deliveries, as they are usually only given directly to a recipient.