The customer is entitled to withdraw from the contract in writing (e.g. letter fax, email) or by returning the goods within two weeks (by instruction before conclusion of the contract) or one month (by instruction following conclusion of the contract) without giving reasons. The deadline begins no earlier than on the date the instruction was received. The revocation or returned goods shall be considered timely if dispatched within the defined period. The revocation request or returned goods should be sent to:
In the case of an effective revocation the either party is obliged to return any performance received. If the customer is unable to return the received performance fully or is only able to return it in a damaged condition, they are required to pay compensation when required. This is not applicable for the surrender of goods if the damage to the goods is attributable to testing as it might have been performed at a retail shop. In addition to this, the requirement to pay damages can be avoided if the customer avoids using the goods as an owner and refrains from any action, which may reduce their value.
When exercising the right of revocation the customer will bear the cost of returning the goods, unless the delivered goods are not the same as the goods ordered. The customer is required to return the goods within two weeks after exercising their right of revocation if the right has not already been exercised by returning the goods.