Terms and conditions

1. Preamble
The provision of all goods and services for the customer by Jonathan Johnson is carried out exclusively on the basis of the following terms and conditions in the version valid at the time the order is placed. The agreement is made in German or English.

2. Making an offer and completing a purchasing agreement
2.1 Written and verbal offers made by Jonathan Johnson are subject to confirmation and are non-binding. The offers made available by Jonathan Johnson in the online shop are to be understood as invitations to make offers on the part of those customers making use of this service.

2.2 By clicking the button “buy now” you place a binding order over the articles in the basket. We will confirm the receipt of your order immediately after sending the order. A binding contract comes into effect upon receipt of the order confirmation. Please note that the ordered goods will be shipped as soon as we have received payment of the full purchase price as well as any shipping charges. Therefore, we ask you to transfer the purchase price immediately after receipt of the order confirmation, but at the latest within 7 days.

3. Prices and Delivery
3.1 The prices are valid at the time of the order. These prices are final prices and include the applicable German statutory value-added tax. The goods remain our property until full payment of the purchase price.

3.2 The validity of our limited offers is specified next to the relevant item in the online shop. However, it can occur that in spite of adequate stock control procedures, articles offered within the framework of a special offer are sold out faster than expected. Consequently we do not guarantee delivery. All offers are made on the basis of “only as long as stocks are available”.

3.3 Insured shipping with DHL or UPS.

4. Delivery times
4.1 We usually are able to process your order within 4 – 7 working days. Possible exceptions are specified on the product detail page. Should the ordered goods not be available, we reserve the right not to deliver them. In this case we shall inform the customer without delay and return any payments made, also without delay.

4.2 We will always try to process your orders as quickly as possible and choose a speedy shipping method. However, we cannot be held responsible for delays caused by the shipping.

4.3 If you have questions about your delivery or special deliveries, please contact us:

E-Mail: info@jonathanjohnson.de
Phone (Mon – Fri from 10 am – 6 pm): +49 (0) 40 – 4016 3113

We always recommend to order as soon as possible, or in case of urgent matters to contact us. We will always try to fulfil your wishes to the maximum extent possible. Please make sure your address is correct and that under this address there is somebody to take on your delivery during daytime. This is especially important for ValuePack deliveries, as they are usually only given directly to a recipient.

5. Payment
5.1 We offer the payments by credit card, Paypal or prepayment.
Jonathan Johnson reserves the right to exclude individual payment methods.

5.2 When paying by credit card, the invoice amount is reserved in the credit card account when ordering and is debited at goods issue.

5.3 We reserve the right to charge lump sum reminder fees as default damages in the amount of EUR 5.00 per reminder if you are in default of payment. You are allowed to prove that a much lower damage than the lump sum or no damage at all has occurred.

5.4 You agree that you will receive invoices and credits exclusively in electronic form.

6. Vouchers and their redemption
6.1 Vouchers can not be purchased, but are issued by Jonathan Johnson as part of an advertising campaign with a certain period of validity.

6.2 Vouchers are only redeemable within the specified period and only once during an ordering process. They can not be used to purchase vouchers. Please note that discount coupons can be linked to a minimum order value.

6.3 The value of goods must be at least equal to the amount of the voucher. A difference to a higher value of goods can be compensated by the offered payment possibilities. The value of a voucher is neither paid in cash nor interest. The voucher will not be refunded if goods are returned in whole or in part.

6.4 Vouchers can only be redeemed before completion of the order process. Subsequent crediting is not possible. The voucher can not be transferred to third parties. Multiple voucher can not be combined unless we have agreed otherwise.

6.5 If you have used a discount coupon on your purchase, we reserve the right to charge you the original price of the goods you keep if the total value of the order falls below the value of the discount coupon due to your revocation.

7. Gift cards and their redemption
7.1 Gift cards are vouchers that you can purchase. These can however not be used for the purchase of further gift cards. If the credit of a gift card for the order is not sufficient, the difference with the offered payment possibilities can be compensated.

7.2 Gift cards are valid from the age of 3 years. 

7.2 Gift cards and credit can only be redeemed before completion of the ordering process. The credit balance of a gift card is neither paid in cash nor interest. In order to redeem gift cards, please enter the code you received by e-mail or post in the last step of the order process. Please make sure that you do not use any spaces when you enter the code.

8. Withdrawal instruction
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the day on which you or a third party you have named who is not the carrier has taken possession of the goods or, in the case of partial deliveries, the last delivery.

Individually crafted items (custom-made items) are generally excluded from withdrawal.

To exercise your right of revocation, you must notify Jonathan Johnson of your decision to revoke this Agreement by means of a clear statement (such as by letter or e-mail).
If you use this option, we will immediately send you a confirmation of the receipt of your revocation (eg by e-mail). In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Jonathan Johnson
Poolstraße 11
20355 Hamburg

E-Mail: info@jonathanjohnson.de

If you revoke this agreement, we will pay you all the payments that we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same payment you used in the original transaction, unless you have expressly agreed otherwise. In no case will you be charged for these reimbursement fees. We may refuse the repayment until we have returned the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The costs of the return are to be borne by you.

9. 30 days refund policy
9.1 Jonathan Johnson grants you a refund of 30 days from receipt of the goods, without prejudice to your statutory right of revocation. With this return right you can also cancel the contract after expiration of the 14-day cancellation period (see withdrawal instructions above), by sending the goods back to us within 30 days after receipt of them (beginning of the day after receipt of goods).

9.2 In the case of a return, the cost of delivery shall be paid by you. We recommend that you choose an insured shipment, so that you will have proof of delivery in case of loss of the parcel.

9.3 Timely transmission is sufficient to ensure timely delivery. The prerequisite for the exercise of the voluntary right of return is, however, that you have only tried on the product and returned completely, in its original condition unharmed and without damage in the original sales packaging. If these conditions are not met, the withdrawal of the goods can be refused. Alternatively, as in the case of a statutory right of rescission, the rate of loss of value incurred may also be required in the case of a voluntary 30-day return on return, in so far as the loss in value is attributable to the handling of the goods used to examine the nature, characteristics and functioning of the goods was not necessary.

9.4 Individually crafted items (custom-made items) are generally excluded from the exchange as well as the legal return of 14 days.

9.5 Until the expiry of the period for the statutory right of revocation, the legal conditions listed therein shall apply exclusively. The voluntary restitution right does not limit your statutory warranty rights. The voluntary right of return does not exist for the purchase of gift vouchers.

10. Refund
We will automatically make any repayments on the account you use for payment. In the case of payment by means of prepayment, the reassignment is directed to the account from which the transfer was made. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. If you have used a gift voucher for your purchase, we will credit you the corresponding amount on a new gift card.

11. Conditions of the guarantee
11.1 The German legal provisions relating to guarantees are applicable.

Guarantees subject to these provisions are given for two years. Should Jonathan Johnson give a special guarantee, the legal provisions relating to guarantees in general remain unaffected.

11.2 Excluded from the guarantee is any damage arising from normal wear and tear, lack of proper handling, and insufficient or incorrect care and maintenance.

12. Place of fulfilment and of jurisdiction
German law is applicable. If the customer is a legal entity in the sense of the German commercial code, the place of jurisdiction for all claims in connection with the business relationship is the municipality in which Jonathan Johnson’s principal place of business is situated. In business dealings with consumers (natural persons), the consumer’s place of jurisdiction (i.e. the municipality in which the consumer has his residence) is also responsible for contractual disputes. In business dealings with consumers, the law applicable to the consumer’s place of jurisdiction is valid as long as it unambiguously deals with provisions for consumer rights.

13. Severability clause
Should any individual provisions in the above options terms be or become invalid, either in part or in full, or impracticable, this will not affect the validity of the other provisions. The invalid or impracticable provision will be replaced by a ruling that is as close as possible in economic purpose to the invalid or impracticable provision in a legally effective and practicable form. The same will also apply in the event of any unintended omissions.

Jonathan Johnson
Poolstraße 11
20355 Hamburg

E-Mail: info@jonathanjohnson.de
Phone (Mon-Fri 10 am – 6 pm ): +49 (0)40 – 4016 3113

VAT identification number pursuant to the German law concerning § 27a Umsatzsteuergesetz: DE240219110

Content Responsibility in compliance with article 55 (2) RStV.  (german broadcasting agreement).

Oliver Pfeiffer
Poolstrasse 11
20355 Hamburg