1.1 These terms and conditions apply to all orders you place in our online store
CEO: Oliver Pfeiffer
1.2 The product range in our online shop is exclusively aimed at buyers who have reached the age of 18 years.
1.3 Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The general terms and conditions therefore apply to companies for all future business relationships, even if they are not expressly agreed again. The inclusion of general terms and conditions of a customer, which contradict our terms and conditions, is already contradicted.
1.4 The contract is concluded in German or English.
1.5 You can retrieve the currently valid terms and conditions on the website [https://jonathanjohnson.de/general-conditions].
2. Offer and conclusion of the purchase agreement
2.1 Written and oral offers by Jonathan Johnson are non-binding. The offers from Jonathan Johnson’s online shop are considered as offers for an offer.
2.2 By clicking the button “buy now” you make a binding purchase offer (§145 BGB). Immediately before placing this order, you can review the items in the shopping cart and correct them if necessary.
2.3 We will confirm receipt of your order immediately by email after sending the order. A binding contract is concluded upon receipt of the order confirmation.
3.1 The prices apply at the time of the order. These prices are final and include the applicable German VAT. Until the full payment of the purchase price, the goods remain our property.
3.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which we are not responsible for and are to be borne by you. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (such as customs duties). Such costs may be incurred in relation to the transfer of funds even if the delivery is not made to a country outside the European Union, but you are making the payment from a country outside the European Union.
3.3 The period of validity of our limited offers you will find out where they are displayed in the shop.
4.1 Payments are made either by advance payment, credit card or Paypal.
4.2 We are responsible for the selection of the payment methods available. In particular, we reserve the right to offer you only selected payment methods for payment.
4.3 When selecting the payment method in advance we will give you our bank details in the order confirmation. The invoice amount is to be transferred to our account immediately after receiving the order confirmation.
4.4 When paying by credit card, the invoice amount is reserved on order on the credit card account and debited on goods issue.
4.5 When paying with PayPal, you will be redirected to the website of the online provider PayPal in the ordering process. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. You’ll get more information during the ordering process. The payment action will be carried out automatically by PayPal immediately thereafter.
4.6 We reserve the right to charge a flat-rate reminder fee in the amount of EUR 5.00 per reminder if you are in default of payment. You will be able to prove that the damage has been substantially less than the lump sum or no damage at all.
4.7 You agree that you will receive invoices and credit notes in electronic form only.
5.1 We automatically arrange for any repayments on the account you have used for payment.
5.2 If paying in advance, the remittance will be directed to the account from which the transfer was made.
5.3 If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account.
5.4 If you have used a gift voucher with your purchase, we will issue you a new voucher for the corresponding amount.
6. Discount coupons and their redemption
6.1 Discount coupons can not be purchased, but will be issued by Jonathan Johnson as part of advertising campaigns with a specific period of validity.
6.2 Discount Coupons are only redeemable in the specified period and only once within the scope of an order process. They can not be used to buy coupons. Please note that discount coupons may be tied to a minimum order value.
6.3 The value of the goods must be at least equal to the amount of the discount coupon. A difference to a higher value of goods can be compensated with the offered payment options. The value of a discount coupon is neither paid in cash nor interest. The discount coupons will not be refunded if goods are returned in whole or in part.
6.4 Discount Coupons can only be redeemed before completing the order process. Subsequent crediting is not possible. The discount coupon can not be transferred to third parties. Multiple discount coupons can not be combined unless we have agreed otherwise.
6.5 If you have used a discount coupon on your purchase, we reserve the right to charge you the original price of the goods you retain, if – due to your withdrawal – the total value of the order falls below or below the respective value of the discount coupon equivalent.
7. Vouchers and their redemption
7.1 Gift vouchers are vouchers that you can purchase. However, these can not be used for the purchase of other gift vouchers. If the credit balance of a gift voucher is insufficient for the order, the difference can be compensated with the offered payment options.
7.2 Gift vouchers are valid for 3 years from the date of purchase.
7.3 Gift Certificates and Credit can only be redeemed before completing the order process. The credit of a Gift Certificate is neither paid in cash nor interest. To redeem Gift Cards, please enter the code you received by e-mail or post in the last step of the order process. Please be careful not to use spaces when typing.
8. Offsetting / retention right
8.1 You are only entitled to set-off if your counterclaim has been legally established, is not disputed or acknowledged by us, or is in a close synallagmatic relationship with our claim.
8.2 You can only exercise a right of retention if your counterclaim is based on the same contractual relationship.
9. Delivery / reservation of title
9.1 Unless otherwise agreed, the delivery of the goods from our factory to the address specified by you.
9.2 If the shipping company sends the goods back to us, as a delivery, e.g. due to a faulty specification of the delivery address was not possible, you bear the cost of unsuccessful shipping and all costs incurred as a customer. This does not apply if you are not responsible for the circumstance that led to the impossibility of delivery or if you were temporarily prevented from accepting the service offered, unless the seller had informed him of the service a reasonable time in advance , Furthermore, this does not apply to the cost of the consignment, if you exercise their right of withdrawal effectively. For the return costs applies in case of effective exercise of the right of withdrawal by you in the cancellation policy for this purpose.
9.3 In the case of Pick-Up Store, we will first inform you by e-mail that the goods ordered by you are ready for collection. After receiving this e-mail, you can order the goods in consultation with us or during our business hours at Jonathan Johnson, Poolstr. 11, 20355 Hamburg pick up. In this case, no shipping costs will be charged.
9.4 The goods remain our property until full payment of the purchase price.
9.5 Please note that the delivery of the ordered goods takes place in advance, as soon as the payment of the full purchase price and any shipping costs has been received.
9.6 Our processing time is usually 4-7 working days. For possible exceptions, please refer to the respective product page. Should an ordered piece not be in stock, we reserve the right not to deliver. Of course, we will inform you in this case without delay and immediately refund already received consideration.
9.7 We endeavor to process your orders as soon as possible, but can not accept any liability for timely delivery.
9.8 For questions about delivery dates or special deliveries, please contact us at:
Tel.: (Mon – Fri from 12:00 – 18:00) +49 (0) 40 – 4016 3113
Basically we recommend a timely order or for urgent matters to contact us. We will always try to fulfill your wishes as far as we can.
10. Transport damage
10.1 If goods are delivered with obvious transport damages, please complain about such errors immediately to the deliverer and please contact us as soon as possible.
10.2 Failure to make a complaint or contact has no consequences for your statutory warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery.
To exercise your right of withdrawal, you must contact us
Tel .: +49 (0) 40 – 4016 3113
by means of a clear statement (for example by letter or e-mail) about your decision to withdraw from this contract.
If you make use of this possibility, we will immediately send you (for example by email) a confirmation of receipt of your cancellation. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs that result from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for this repayment fees.
We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The costs for the return are to be borne by you.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
End of revocation
11.1 Excluded are individually made individual pieces (special designs).
11.2 Please avoid damage and contamination. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against damage in transit in order to avoid claims for damages due to defective packaging.
11.3 Please call us before returning on +49 (0) 40 – 4016 3113 or write an e-mail to firstname.lastname@example.org to announce the return. In this way, you enable us to assign the products as quickly as possible.
11.4 Please note that the modalities mentioned in the preceding paragraphs 2 and 3 are not prerequisites for the effective exercise of the right of withdrawal.
12. 30 days refund policy
12.1 Jonathan Johnson grants you, without prejudice to your statutory right of withdrawal, a voluntary right of return of 30 days from receipt of the goods. With this right of return, you can also after the 14-day cancellation period (see Revocation above) from the contract by returning the goods within 30 days of receipt (beginning of the period on the day after receipt of goods) to us.
12.2 In the case of a return the costs for the delivery are to be borne by you. We recommend that you choose insured shipping so that you can prove that you have been delivered if the package is lost.
12.3 Timely dispatch is sufficient to meet the deadlines. However, the prerequisite for exercising the voluntary right of return is that you have only tried on the goods and returned them completely, in their original condition intact and unworn. If these conditions are not met, the return of goods may be refused. Alternatively, as in the case of the statutory right of withdrawal, compensation for loss of value may also be required in the case of a voluntary 30-day right of return, to the extent that the loss of value results from handling the goods in order to examine the nature, characteristics and functioning of the goods was not necessary.
12.4 Individually made individual pieces (special designs), are generally excluded from the exchange and the statutory right of return of 14 days.
12.5 Until the expiry of the period for the statutory right of revocation, only the legal conditions listed there apply. The voluntary right of return does not limit your statutory warranty rights. The voluntary right of return does not exist for the purchase of gift vouchers.
13. Warranty / guarantee conditions
13.1 The statutory warranty provisions apply. The statutory limitation period for warranty claims is 2 years. If Jonathan Johnson grants special guarantees, this does not affect the statutory warranty claims.
13.2 Our products are 100% hand made and may show minor deviations. These characteristics are characteristic and do not represent any defects. The products shown are only examples.
13.3 Excluded from the warranty / guarantee are damages due to natural wear, improper use and lack of or incorrect care. The warranty also expires if you have changed an article after receipt.
13.4 Obvious defects in the delivered goods, including transport damage, must be claimed in writing immediately upon receipt of the goods, with a detailed description. Defects that are displayed within the warranty period by you will be repaired by us by repair or replacement free of charge. Failure to remedy the defect, you have the choice of cancellation of the contract or a reduction in the purchase price. If there is only an insignificant defect, you are only entitled to a reasonable reduction in the purchase price.
14.1 Unlimited liability: We are fully liable for intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence we are liable for damages resulting from injury to life, limb and health of persons.
14.2 In addition, the following limited liability applies: In case of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance you can regularly rely (cardinal obligation). Liability for slight negligence is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which is typically to be expected. This limitation of liability also applies in favor of our vicarious agents.
15. Place of Performance and Jurisdiction
If the customer is a merchant or does not reside within the European Union, our place of business shall be the sole place of jurisdiction for all disputes between the contracting parties, including bill of exchange and check claims. German law applies exclusively, excluding the provisions of the UN Sales Convention (CISG). In the case of consumer traffic within the European Union, the law applicable to the place of residence of the final consumer may also apply, provided that these are mandatory consumer provisions.
16. Partial ineffectiveness
Should one of these provisions be ineffective, this will not affect the validity of the remaining provisions. The parties shall endeavor to replace ineffective provisions with such effective provisions that largely achieve the intended economic purpose.
Telephone (Mon-Fri 12:00 to 18:00): +49 (0) 40 – 4016 3113
Sales tax identification number according to § 27a sales tax law: DE240219110
Responsible for content according to § 55 Abs. 2 RStV:
As of March, 2019